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Sizing & Care

Jewellery Care
  • Handle your jewellery with care.
  • We recommend you remove your jewellery when washing your hands or applying hand sanitizer and lotion, ensuring your skin is dry before handling your piece.  
  • When storing your jewellery, please use the soft pouch provided, protecting it from other objects that may scratch its surface. It is advised to keep pieces separate. 
  • Please put your jewellery on last, after applying makeup, perfume, hairspray and lotions.  
  • Whenever necessary, use a soft, lint-free cloth to clean your jewellery pieces. If especially unclean, warm, soapy water will help to remove grease from gold and diamond pieces. For pieces featuring carved stone and materials, please refer to ‘Special Materials Care’.
  • We advise taking off jewellery before physical activity or tasks, for example yoga or playing tennis. Particularly removing rings and bracelets for any activity that may cause undue pressure or friction to the piece. 
  • We recommend checking clasps and fittings continue to be in good working order. If there are doubts, please do not wear the piece and contact us for advice. 
  • When storing and transporting, chains should be fastened and kept flat. 
  • We recommend a yearly check of your jewellery to check settings, fittings and clasps.  
  • We offer an in-house clean and polish of Fernando Jorge jewellery (subject to piece and location). More intensive cleaning and refurbishment can be arranged at our workshop. Please contact us to enquire.
Special Materials Care
  • We advise keeping your pieces in a cool, dry place and avoid over exposure to direct sunlight, as it may affect the colour of stones.  
  • Your piece should not be immersed in water and should be kept away from corrosive products (chlorine, vinegar) 
  • Natural materials such as jade and petrified wood can vary greatly and we embrace this. Inconsistencies and irregularities are not deemed a defect.
Tagua Seed

Tagua is an amazon seed, also known as vegetable ivory. Due to its natural roughness and texture, it is used in jewellery as a low impact and sustainable alternative.

As this is a natural material, each tagua is unique and its colour may change slightly over time. To keep your tagua looking its best, it will require the following care:

We recommend that your tagua piece be stored in a pouch, protected from other objects that may scratch its surface.

You should avoid keeping it for prolonged periods in damp conditions or in direct sunlight as excessive humidity or dryness can cause the material to crack.

Please avoid wearing your tagua piece during exercise and whilst showering, it should also be removed before submerging in water, i.e. bathing, swimming pool, ocean, etc. as gradual absorption can occur.

Mother of Pearl

Mother of pearl, also known as Nacre, is an organic material produced by some molluscs as an inner shell layer. It is strong, resilient and iridescent.

As this is a natural material, each mother of pearl is unique, and its colour may change slightly over time. To keep your mother of pearl looking its best, it will require the following care.

We recommend that your mother of pearl piece be stored in a pouch, protected from other objects that may scratch its surface.

You should avoid keeping your piece in high temperatures and exposing to too much direct sunlight. Mother of pearl likes a humid environment which helps prevent the shell from drying out.

Please avoid wearing your mother of pearl piece during exercise and whilst showering, it should also be removed before submerging in water, i.e. bathing, swimming pool, ocean, etc. as gradual absorption can occur.

Emerald

Emerald is one of the most precious gemstones from the beryl mineral family. The colour green is caused by the presence of chromium and sometimes vanadium in its composition.

Emeralds typically have inclusions, making them susceptible to breakages. The inclusions and fissures within an emerald are described as garden because of their mossy appearance.

These imperfections are different in each emerald and are used to identifying them, giving each stone a unique character. To keep your emerald looking its best, it will require the following care.

We recommend that your emerald piece be stored in a pouch, protecting it from colliding with other objects.

We recommend you remove your emerald piece when washing your hands or applying hand sanitizer.

You should avoid keeping your piece in high temperatures and exposing to too much direct sunlight.

You can apply Vaseline or mineral oil to your emeralds to restore their shine, if they have accidentally been exposed to chemicals or sunlight.

Chain Care

Fernando features snake chain in many of his designs because it is smooth and flexible. These qualities also mean it needs to be handled and stored with care: 

  • Make sure to not bend the chain or apply pressure to it, bends can cause the chain to kink and this is not reparable  
  • The chain might stretch and ’relax’ with time 
  • Please be sure to store it on its own 
  • When not being worn, keep the chain flat and straight 
Repairs & Adjustments

We are proud of our high standard of production and craftmanship and want you to enjoy wearing your piece of Fernando Jorge jewellery. We understand that repairs are sometimes required.

Once received, your Fernando Jorge item is assessed by our craftsmen. Repairs are chargeable if the damage has been caused by mishandling of the piece; in this instance, quotes are provided and works started upon your agreement.

Upon completion, repairs are inspected by an assessor to ensure standards are met.  

If you are not able to deliver your item in person and require guidance on how best to send your item to us, please contact us.

Packaging

All pieces purchased directly from the Fernando Jorge website or from one of our showrooms will arrive with our branded gift-box, cushioned pouch, and shopping bag.

All of our jewels will be protected while traveling to their destination and beautifully wrapped to make the experience all the more special.

Speak to a Consultant

If you have specific questions or concerns about your Fernando Jorge jewellery, or if you would like to book a showroom appointment, please contact us.