We offer free shipping, including freight, duty, and taxes, to the UK and US. For other locations, please email enquiries@fernandojorge.co.uk

All in-stock orders ship in 5-7 business days. If your order is not in stock we will contact you with a delivery window. We offer free delivery to all orders.  

We ship all domestic orders via FedEx or Ferrari depending on the value. While it is not possible to specify a precise time at which a delivery will take place, deliveries take place on Monday to Friday, excluding bank and public holidays, usually within the hours of 8:00 AM and 5:00 PM. You will be kept informed of shipment.  

All our orders are sent tracked and require proof of delivery. This means we are unable to authorise packages to be delivered without a signature. Please ensure you are at the assigned address at time of delivery. Should you miss the delivery for any reason our courier will make two more attempts to deliver your purchase. 

A tracking reference will be shared with you as soon as your order has been dispatched. 

Once you have signed for your package, your purchase will be under your full responsibility. 

Same-Day Deliveries

Not all pieces you see available online are located in our London, New York and São Paulo showrooms. However, if you are based near one of our showrooms and would like to purchase and receive a piece of jewellery on the same day, please email us at enquires@fernandojorge.co.uk  before midday on weekdays and we will look into your request right away.   

If you would like to try on a piece that you have seen online, you are welcome to visit our showrooms to try the piece on or visit a retailer close to you, stockist list here.  

All our orders are sent tracked and require proof of delivery. This means we are unable to authorise packages to be delivered without a signature. Please ensure you are at the assigned address at time of delivery. Should you miss the delivery for any reason our courier will make two more attempts to deliver your purchase. 

A tracking reference will be shared with you as soon as your order has been dispatched. 

Once you have signed for your package, your purchase will be under your full responsibility. 

We hope you love your purchase. If you need to make a return, please follow the steps outlined below.

If a client is unable to visit the showroom to have their ring size professionally measured and instead provides sizing via email, any subsequent adjustments required will be chargeable. This includes the cost of resizing or remaking the ring, as well as any associated courier fees.

If a client is unable to visit the showroom to have their ring size professionally measured and instead provides sizing via email, any subsequent adjustments required will be chargeable. This includes the cost of resizing or remaking the ring, as well as any associated courier fees.

Returns and exchanges are accepted within 14 days of receipt, provided the jewellery is unworn and in immaculate condition, with its pouch, box, and certificate intact. 

We reserve the right to refuse exchanges for damaged items. Returns are only accepted for purchases made online, by phone, or in our boutiques. Items bought from third parties are not eligible. 

If we covered import duties and taxes at purchase, these will be deducted from your refund. Bespoke, resized, or engraved jewellery cannot be returned or exchanged.