We offer delivery to the UK, EU and internationally, excluding regions that are subject to preventative local regulations, such as trade restrictions or embargoes. Should you have any inquiries, our team is available to assist you via enquiries@fernandojorge.co.uk.

Shipping fees may vary based on your location and the specific items in your order. Please note that dispatch times can range from a few days to several weeks, depending on whether the piece is readily available or made to order. We recommend reviewing this information carefully before completing your purchase. Once we have dispatched your items, you will receive an email with your tracking information, along with an estimated delivery date.

We ship to these destinations on a DDP (Delivery Duty Paid) basis, which means all relevant import duties and taxes will be included in the product price shown.

To ensure the correct price is shown to you, please select the currency and shipping destination that applies to you.

If you are based in a location not currently catered to online, please contact us for assistance with placing your order directly with a member of our team. We will inform you on details and logistics in order to accommodate an alternative shipping destination request.

Shipping costs may vary depending on your shipping destination as well as on your chosen items.

All our orders are sent tracked and require proof of delivery. This means we are unable to authorise packages to be delivered without a signature. Please ensure you are at the assigned address at time of delivery. Should you miss the delivery for any reason our courier will make two more attempts to deliver your purchase.

A tracking reference will be shared with you as soon as your order has been dispatched.

Once you have signed for your package, your purchase will be under your full responsibility.

Same-Day Deliveries

Not all pieces you see available online are located in London. However, if you are based in London and would like to purchase and receive a piece of jewellery on the same day, please email us at enquires@fernandojorge.co.uk or call us on +44 (0)20  7729 0126 before midday on weekdays and we will look into your request right away.  

Showroom Collections

We may, allow you to collect any products you have ordered from our London showroom. If you would like to collect your order, please let us know by selecting this option during the checkout process. We will contact you to arrange a date and time during the opening hours of our showroom, Monday to Fridays 9:30am to 6pm.  

We hope you are happy with your purchase, however if you wish to return your piece of jewellery for any reason, you have 14 days from the date you received your order to follow the below steps.

Please note we can only accept your return if your items are in their unworn and immaculate condition with the jewellery pouch, box and certificate included in their original state from the country that the order was delivered to.

If the initial import duties and taxes of your order are covered by us at point of purchase, they will be deducted from your refund in case of a return.

Bespoke jewellery or jewellery that has been resized on behalf of a client cannot be returned or exchanged.

1 - Please email us at info@fernandojorge.co.uk with your wish to exchange or return your item and provide us with your name, home address, order number and phone number. We will respond to your return request within 48 hours and provide you with our return address to post your item to.

2 - When packing your return to send back to us, please ensure the pieces along with original packaging and certificate are in a sturdy box and follow the packing instructions below:

Please place the jewellery back in the Fernando Jorge pouch and place the pouch in the presentation box along with bubble wrap or tissue paper for protection.

Then place the certificate of authenticity and presentation box with the safely packed jewellery in another small bag or pouch before placing in a sturdy box. Feel free to reuse the shipping box you have received your order in.

Please make sure that the jewellery and jewellery box are secure and will not move around in transit.

After everything has been packed make sure the package is sealed securely.

3 - We do not cover the cost of any return shipments and it is your responsibility to return the products to us safely. We recommend that you insure the return shipment and use a secure, trackable shipping method, that provides you with proof of sending as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them back.

4 - Once we have received the order back (within 14 days from date of delivery), it will be carefully inspected. Please note we have the right to refuse your return if the jewellery has not been returned in its original condition, if part of the packaging is missing (jewellery box and pouch) or if the products show any signs of wear.

5 - Once your return has passed our quality checks, we will refund you the price you paid for your order, less any duties and taxes covered by us when your order was sent to you. The same method you used to make payment within 30 days will be used. We will not be liable for any fee charged by your bank or financial institution on this refund and we will not refund the shipping costs.

If you have specific questions or concerns about your Fernando Jorge jewellery, or if you would like to book a showroom appointment, please contact us.